- Funeral Case Register8
- Mortuary Care Register8
- Interment and Cremation Register8
- WHS Incident and Hazard Register8
Care, dignity and respect
CAQA Everlasting Funeral Services is a family-founded funeral, cemetery and crematorium business serving families across Melbourne's eastern suburbs, the Yarra Valley and the Ballarat region.
CAQA Everlasting Funeral Services, funeral services, cemetery and crematorium
CAQA Everlasting Funeral Services is a family-founded funeral, cemetery and crematorium business serving families across Melbourne's eastern suburbs, the Yarra Valley and the Ballarat region. The business arranges and conducts burials, cremations, memorial services and repatriations, cares for the deceased in its own mortuary, and operates Everlasting Memorial Park, a lawn and monumental cemetery with a two-cremator crematorium, memorial gardens and a columbarium. Everlasting works with families of every faith and none, with hospitals, aged care homes, the coroner and interstate funeral directors, and with celebrants, clergy, florists, monumental masons and newspapers to deliver each service as the family wants it.
The business is organised into six departments: funeral arranging and client services, mortuary and embalming, cemetery operations and grounds, crematorium and memorialisation, transfers, fleet and ceremony support, and compliance, records and administration. The Ringwood funeral home holds the arranging suites, a chapel seating 180 and the head office. The Bayswater centre houses the mortuary, cool rooms, embalming theatre and transfer vehicles. The Memorial Park team works seven days on a rotating roster, and the transfer team covers a 24-hour first-call service on a three-shift pattern. Funerals are conducted six days a week, with the Ballarat chapel used for regional services.
Dignity
The deceased person is treated with the same care, privacy and respect at every step, whether or not anyone is watching.
Honesty
Families receive clear, itemised information about services and costs before they commit to anything, with no pressure and no hidden fees.
Care
Staff listen first, acknowledge grief in all its forms and adjust how they work to the culture, faith and wishes of each family.
Reliability
Every task is done on time and recorded properly, because there is no second chance to get a funeral right.
Services and operations
To care for every deceased person as if they were our own, and to guide every family through loss with honesty, dignity and respect.
Funeral arranging and conducting
Arrangement meetings at the funeral home or in the family home, itemised quotes, liaison with clergy and celebrants, and the conduct of burial, cremation and memorial services in chapels, churches, gravesides and community venues.
First call and transfer
A 24-hour transfer service that brings the deceased into Everlasting's care from hospitals, aged care homes, private residences and the coroner, with identification verified and documented at every handover.
Mortuary care and embalming
Cleansing, dressing, cosmetology, viewing preparation and arterial embalming by qualified embalmers, including care of autopsied cases and restorative work, carried out under strict infection control.
Cremation and memorialisation
Cremations at Everlasting Memorial Park with identity verification at each stage, collection or scattering of cremated remains, and placement in memorial gardens, niche walls and family columbarium positions.
Burial, grounds and monuments
Grave preparation by machine and by hand, lawn and monumental interments, vault and crypt services, grave reinstatement, and grounds care across the memorial park's lawns, gardens and heritage sections.
Pre-need planning and repatriation
Pre-paid and pre-arranged funeral plans held under the required trust arrangements, and intrastate, interstate and international repatriation of the deceased with all permits, documentation and airline liaison handled.
Six departments, one workplace
Each department has a purpose, a lead, responsibilities, performance measures and the systems it works in. Students are placed in a department by their scenario.
Funeral Arranging and Client Services
Meets families at the first point of contact, arranges every funeral from the initial enquiry to the final account, conducts servi...
Visit departmentMortuary and Embalming
Cares for every deceased person in Everlasting's custody at the Bayswater mortuary, from admission through identification, refrige...
Visit departmentCemetery Operations and Grounds
Prepares graves, vaults and crypts at Everlasting Memorial Park, conducts interments and reinstatements, and maintains lawns, gard...
Visit departmentCrematorium and Memorialisation
Operates the two cremators at Everlasting Memorial Park, verifies identity at each stage of cremation, processes and releases crem...
Visit departmentTransfers, Fleet and Ceremony Support
Runs the 24-hour first-call transfer service, drives hearses and mourning cars, maintains the vehicle and equipment fleet, and pro...
Visit departmentCompliance, Records and Administration
Keeps the permanent registers, manages document control, permits, pre-need trust records, invoicing, rostering and the quality sys...
Visit departmentWorking systems with real records
Every system is live in your browser: create, update, search, move cards on a board and export what you did. Reset returns the seed data at any time.
Funeral Case Register
The master record of every funeral from first call to final account, used by arrangers, the mortuary and the office.
8 recordsMortuary Care Register
Records every deceased person admitted to the Bayswater mortuary, the identification checks, the care given and the release.
8 recordsInterment and Cremation Register
The permanent register of every burial, cremation, vault placement and interment of cremated remains at Everlasting Memorial Park.
8 recordsWHS Incident and Hazard Register
Logs every injury, exposure, near miss, hazard, vehicle event and identification discrepancy with its investigation and corrective actions.
8 recordsFleet and Equipment Register
Tracks the hearses, transfer vehicles, mourning cars, mortuary equipment, grounds plant and cremators, their inspections and service status.
8 recordsInbox
8 work requests from managers and colleagues, each linked to a scenario or a document.
Open inboxEight workplace scenarios
Sign in as a role, read the brief, work through the tasks using the documents and systems, then print an evidence summary for your assessor.
Take a first call and transfer the deceased into care
You are a transfer assistant on the evening first-call roster.
Open scenario Intermediate 3 to 4 hoursArrange a funeral with the Martino family
You are a trainee funeral arranger leading your first arrangement meeting.
Open scenario Intermediate 3 to 4 hoursPrepare Mrs Hollis for viewing
You are a mortuary assistant working under the Mortuary Manager.
Open scenario Intermediate 3 to 4 hoursVerify and carry out the Wheatley cremation
You are a trainee crematorium operator working with the Crematorium Supervisor.
Open scenario Entry 3 to 4 hoursPrepare and secure a lawn grave for Monday
You are a grounds and gravedigging crew member at Everlasting Memorial Park.
Open scenario Advanced 4 to 6 hoursPlan and conduct the Nguyen family funeral
You are the conducting funeral director for a Buddhist funeral and cremation.
Open scenario Advanced 3 to 5 hoursCoordinate the repatriation of Mr Achterberg to Adelaide
You are a senior funeral arranger coordinating an interstate repatriation.
Open scenario Advanced 5 to 7 hoursReview the mortuary work health and safety procedures
You are the acting Mortuary Manager preparing a safety review for the General Manager.
Open scenarioNotice board All notices
- Safety Grave shoring set B withdrawn from service
3 September 2026 - Quality Identification checks: spelling matters
9 September 2026 - People Influenza and hepatitis B boosters
1 September 2026
Coming up Calendar
- 14/09Hollis funeral, chapel service and burial
2:00 pm, Ringwood chapel then Memorial Park lawn section C - 15/09Wheatley funeral and cremation
11:00 am, Ringwood chapel and Memorial Park crematorium - 16/09Mortuary toolbox talk: manual handling and hoist use
3:30 pm, Bayswater mortuary meeting room - 22/09Vaccination and immunity clinic
8:30 am, Bayswater mortuary
Mapped to the Funeral Services
Every scenario lists the current units of competency and qualifications it supports, with assessor notes and a printable evidence summary. Use it with your own assessment tools or ask CAQA for a matched kit.