Simulated workplaceCAQA Everlasting Funeral Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Funeral Arranging and Client Services

Plan and conduct the Nguyen family funeral

You are the conducting funeral director for a Buddhist funeral and cremation.

Advanced4 to 6 hours8 tasks
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The situation

What has happened

Mrs Nguyen Thi Lan, aged 88, will have a Buddhist funeral on Friday at 10 am in the Ringwood chapel with three monks officiating, followed by a cortege to Everlasting Memorial Park where the family have asked for twenty minutes of chanting in the committal room before the cremation, and a later placement in the niche wall. About 150 mourners are expected, many of whom will bring offerings and incense. The family will dress the deceased themselves at the mortuary with staff assistance on Thursday. The cremation permit has not yet been confirmed in the interment register and Amara Osei will not accept the booking until it is. Sam Petrakis will be your backup on the day.

Your brief. Plan the whole day from the arrangement record, coordinate every department and external party, resolve the outstanding permit, brief the team, and conduct the service and committal so that the family's religious requirements are met with dignity and the operational timeline holds.
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Tasks

Deliverables

  • Service running sheet with the timeline and all department briefings
  • Interment register entry showing the permit recorded and the booking confirmed
  • Bearer and vehicle booking with the chapel walk-through notes
  • Updated funeral case register entry
  • Debrief for the Funeral Arranging Manager

Documents to use

Systems to use

Funeral Case Register

The master record of every funeral from first call to final account, used by arrangers, the mortuary and the office.

Interment and Cremation Register

The permanent register of every burial, cremation, vault placement and interment of cremated remains at Everlasting Memorial Park.

Mortuary Care Register

Records every deceased person admitted to the Bayswater mortuary, the identification checks, the care given and the release.

Fleet and Equipment Register

Tracks the hearses, transfer vehicles, mourning cars, mortuary equipment, grounds plant and cremators, their inspections and service status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Funeral Services as at 10 September 2026.

SIFFFNL008Coordinate funeral operations
SIFFFNL009Conduct funerals
SIFFFNL010Plan and conduct funeral ceremonies
SIFXMGT001Coordinate teams
SIFXCSS004Coordinate interaction with clients

Qualifications

SIF40125Certificate IV in Funeral Services
Assessor notes

What to look for

Evidence guide

The running sheet must show a realistic timeline with the chanting time and cremator charge reconciled, and the permit must be recorded before the booking is confirmed. Observe or role-play the conduct of the service for calm leadership, cultural respect and clear briefings. The debrief must be honest about changes made on the day and show awareness of team wellbeing.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.