Our departments
Six departments make up the business. Each page shows the purpose, the people, the measures that matter and the systems the team works in.
Funeral Arranging and Client Services
Meets families at the first point of contact, arranges every funeral from the initial enquiry to the final account, conducts services and coordinates celebrants, clergy, florists, media notices and venues. Owns the family relationship and the accuracy of every arrangement record.
Mortuary and Embalming
Cares for every deceased person in Everlasting's custody at the Bayswater mortuary, from admission through identification, refrigeration, cleansing, embalming, dressing and encoffining to release. Owns infection control, chemical safety and the mortuary care register.
Cemetery Operations and Grounds
Prepares graves, vaults and crypts at Everlasting Memorial Park, conducts interments and reinstatements, and maintains lawns, gardens, roads, drainage and heritage monuments. Owns grave location accuracy, excavation safety and the presentation of the park.
Crematorium and Memorialisation
Operates the two cremators at Everlasting Memorial Park, verifies identity at each stage of cremation, processes and releases cremated remains, and manages memorial gardens, niche walls and columbarium placements. Owns the cremation register and environmental licence compliance.
Transfers, Fleet and Ceremony Support
Runs the 24-hour first-call transfer service, drives hearses and mourning cars, maintains the vehicle and equipment fleet, and provides bearers and ceremony support on the day of every funeral. Owns manual handling safety, vehicle presentation and the fleet register.
Compliance, Records and Administration
Keeps the permanent registers, manages document control, permits, pre-need trust records, invoicing, rostering and the quality system. Runs internal audits, incident follow-up and staff training records so that the business can show a regulator or family exactly what happened and when.