Funeral Arranging and Client Services
Meets families at the first point of contact, arranges every funeral from the initial enquiry to the final account, conducts services and coordinates celebrants, clergy, florists, media notices and venues. Owns the family relationship and the accuracy of every arrangement record.
What the team is accountable for
- Take first calls and enquiries with care and record them in the case register
- Conduct arrangement meetings and produce itemised quotes
- Lodge death registrations and obtain cremation or burial permits
- Coordinate celebrants, clergy, venues, florists and notices
- Conduct funeral services and graveside committals
How we know it is working
Who works here
David Nguyen
Has arranged and conducted funerals for fourteen years and leads the arranging team, the celebrant panel and the itemised pricing review.
Sam Petrakis
Arranges and conducts around 120 funerals a year, mentors new arrangers and is the first point of contact for the Ballarat chapel.
Where the work is recorded
Funeral Case Register
The master record of every funeral from first call to final account, used by arrangers, the mortuary and the office.
Interment and Cremation Register
The permanent register of every burial, cremation, vault placement and interment of cremated remains at Everlasting Memorial Park.
WHS Incident and Hazard Register
Logs every injury, exposure, near miss, hazard, vehicle event and identification discrepancy with its investigation and corrective actions.