Simulated workplaceCAQA Everlasting Funeral Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SIFCAQA EverlastingSimulated workplace
Simulated workplace
Scenario · Funeral Arranging and Client Services

Arrange a funeral with the Martino family

You are a trainee funeral arranger leading your first arrangement meeting.

Intermediate3 to 4 hours8 tasks
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The situation

What has happened

Giuseppe Martino died at home on 8 September aged 84 and was transferred into care the same evening. His wife Rosa and their two sons are coming to the Ringwood funeral home at 10 am to arrange the funeral. The family are Catholic and want a rosary the evening before, a requiem mass at their parish church and interment in the Martino family vault in the monumental section of Everlasting Memorial Park, where Giuseppe's parents rest. The vault will need to be opened and reinstated. Rosa speaks Italian at home and her eldest son will interpret where needed. David Nguyen will sit in but you will lead the meeting.

Your brief. Conduct the arrangement meeting, complete the funeral arrangement record with the family, produce an itemised quote that meets the client care and pricing policy, and set the registration, permit and vault preparation work in motion so that every department knows what to do and when.
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Tasks

Deliverables

  • Signed funeral arrangement record
  • Itemised quote in the format required by the pricing policy
  • Updated funeral case register and interment register entries
  • Death notice draft and department task list
  • Note to the Funeral Arranging Manager on communication with the family

Documents to use

Systems to use

Funeral Case Register

The master record of every funeral from first call to final account, used by arrangers, the mortuary and the office.

Interment and Cremation Register

The permanent register of every burial, cremation, vault placement and interment of cremated remains at Everlasting Memorial Park.

For trainers and assessors

Units of competency

Current on training.gov.au for the Funeral Services as at 10 September 2026.

SIFFFNL005Arrange funerals
SIFXCSS001Provide service to clients
SIFXCSS002Advise on funeral and burial products and services
SIFXIND003Deal with grief responses
SIFXCSS004Coordinate interaction with clients

Qualifications

SIF30313Certificate III in Funeral Operations
SIF40125Certificate IV in Funeral Services
Assessor notes

What to look for

Evidence guide

The quote must itemise every fee and disbursement with the basic option visible, and the record must show the authorised person, the registration details and the cultural requirements. Observe or role-play the meeting: the student must explain costs without pressure, allow silence and grief, and use the interpreter respectfully. Check that no permit or vault booking is confirmed before the documents are held.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.