For trainers and assessors
How to use CAQA Everlasting Funeral Services with your students, what is included, and the mapping to the Funeral Services.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Funeral Services, release 3.0, developed by Service and Creative Skills Australia). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Take a first call and transfer the deceased into care Transfers, Fleet and Ceremony Support | Entry | SIFFFNL003 Transfer coffins and casketsSIFXWHS001 Follow work health and safety proceduresSIFXWHS002 Follow infection and contamination control proceduresSIFXIND002 Work effectively in the funeral services industrySIFXIND003 Deal with grief responses | SIF20113 Certificate II in Funeral Operations |
| Arrange a funeral with the Martino family Funeral Arranging and Client Services | Intermediate | SIFFFNL005 Arrange funeralsSIFXCSS001 Provide service to clientsSIFXCSS002 Advise on funeral and burial products and servicesSIFXIND003 Deal with grief responsesSIFXCSS004 Coordinate interaction with clients | SIF30313 Certificate III in Funeral OperationsSIF40125 Certificate IV in Funeral Services |
| Prepare Mrs Hollis for viewing Mortuary and Embalming | Intermediate | SIFEMWK005 Cleanse and disinfect deceased personsSIFEMWK006 Set facial featuresSIFEMWK008 Dress the deceased and apply cosmeticsSIFEMWK001 Encoffin deceased personsSIFEMWK002 Clean and sterilise mortuary items and equipmentSIFXWHS002 Follow infection and contamination control procedures | SIF30313 Certificate III in Funeral OperationsSIF40213 Certificate IV in Embalming |
| Verify and carry out the Wheatley cremation Crematorium and Memorialisation | Intermediate | SIFCBCR004 Cremate coffins and casketsSIFCBCR005 Memorialise cremated remainsSIFCCAC003 Coordinate the collection or memorialisation of cremated remainsSIFXWHS001 Follow work health and safety procedures | SIF30113 Certificate III in Cemetery and Crematorium Operations |
| Prepare and secure a lawn grave for Monday Cemetery Operations and Grounds | Entry | SIFCBCR006 Prepare for gravediggingSIFCBCR007 Dig graves using machinerySIFCBCR002 Backfill and make good gravesSIFCWHS001 Identify hazards and assess risks in a cemetery or crematoriumSIFCWHS002 Work in confined spaces | SIF30213 Certificate III in Gravedigging, Grounds and Maintenance |
| Plan and conduct the Nguyen family funeral Funeral Arranging and Client Services | Advanced | SIFFFNL008 Coordinate funeral operationsSIFFFNL009 Conduct funeralsSIFFFNL010 Plan and conduct funeral ceremoniesSIFXMGT001 Coordinate teamsSIFXCSS004 Coordinate interaction with clients | SIF40125 Certificate IV in Funeral Services |
| Coordinate the repatriation of Mr Achterberg to Adelaide Compliance, Records and Administration | Advanced | SIFFFNL006 Arrange intrastate and interstate repatriationsSIFXADQ001 Control and order goodsSIFXCSS004 Coordinate interaction with clientsSIFXIND003 Deal with grief responses | SIF40125 Certificate IV in Funeral Services |
| Review the mortuary work health and safety procedures Mortuary and Embalming | Advanced | SIFEWHS002 Review and develop mortuary work health and safety policies and proceduresSIFXWHS003 Implement and monitor work health and safety proceduresSIFEMWK004 Coordinate mortuary operationsSIFXMGT003 Supervise staffSIFEMWK018 Supervise mortuary operations | SIF40213 Certificate IV in EmbalmingSIF40125 Certificate IV in Funeral Services |
All 6 current qualifications in SIF
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| SIF20113 | Certificate II in Funeral Operations | Certificate II | Featured here |
| SIF30113 | Certificate III in Cemetery and Crematorium Operations | Certificate III | Featured here |
| SIF30213 | Certificate III in Gravedigging, Grounds and Maintenance | Certificate III | Featured here |
| SIF30313 | Certificate III in Funeral Operations | Certificate III | Featured here |
| SIF40125 | Certificate IV in Funeral Services | Certificate IV | Featured here |
| SIF40213 | Certificate IV in Embalming | Certificate IV | Featured here |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do I use this simulated funeral business with my students?
Choose a scenario that matches the unit you are assessing, give the student the role and the inbox message, and let them work through the documents and systems as a new staff member would. The assessor notes tell you what evidence to collect.
How do students sign in?
Students open the site, choose Enter the workplace and select a role from the staff list. No password is needed and the site records their work in the browser they are using, so they must use the same device to continue.
How are records kept and can I see what a student entered?
Every record a student creates in a system is stored in their browser and can be exported as a file from the system screen. Ask the student to export the records and submit them with their deliverables.
How do I reset the systems to the starting data?
Open any system and use the Reset to seed data control in the toolbar. This clears the student's records for that system and reloads the eight starting records. Export first if you want to keep the work.
Can I customise the business, documents or scenarios?
Yes. Trainers with a CAQA licence can download the content file, edit the policies, forms, people and scenarios to suit their state's cemeteries legislation or their own RTO context, and rebuild the site with the CAQA tool.
The content is sensitive. How do I prepare students for it?
Brief students before they begin that the scenarios involve the care of deceased persons and grieving families, model respectful language, and tell them where to get support. The scenarios use fictional cases only and do not include images of deceased persons.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.