Simulated workplaceCAQA Everlasting Funeral Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Mortuary and Embalming

Review the mortuary work health and safety procedures

You are the acting Mortuary Manager preparing a safety review for the General Manager.

Advanced5 to 7 hours8 tasks
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The situation

What has happened

In the last fortnight the Bayswater mortuary has recorded a cavity fluid splash above a glove cuff and a lower back strain from moving a bariatric deceased without the hoist, the second manual handling injury this year. Helen Castellano has asked for a review of the mortuary safety procedures before the quarterly safety committee on 6 October. The mortuary has a hoist and bariatric trolley in the fleet register, extended cuff gloves on order, a chemical register that is due for its six-monthly review and a team of seven who feel the first-call and viewing deadlines drive shortcuts. The safety committee will want to see consultation, not just a rewritten document.

Your brief. Analyse the incident register and related records, consult the mortuary team, and produce a marked-up set of mortuary WHS procedure changes, a supervision and training plan and a short report that the General Manager can take to the safety committee.
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Tasks

Deliverables

  • Incident analysis with root causes and residual risk ratings
  • Marked-up procedure changes
  • Toolbox talk record with the team's issues and agreed actions
  • Training and supervision plan
  • Report to the General Manager for the safety committee

Documents to use

Systems to use

WHS Incident and Hazard Register

Logs every injury, exposure, near miss, hazard, vehicle event and identification discrepancy with its investigation and corrective actions.

Fleet and Equipment Register

Tracks the hearses, transfer vehicles, mourning cars, mortuary equipment, grounds plant and cremators, their inspections and service status.

Mortuary Care Register

Records every deceased person admitted to the Bayswater mortuary, the identification checks, the care given and the release.

For trainers and assessors

Units of competency

Current on training.gov.au for the Funeral Services as at 10 September 2026.

SIFEWHS002Review and develop mortuary work health and safety policies and procedures
SIFXWHS003Implement and monitor work health and safety procedures
SIFEMWK004Coordinate mortuary operations
SIFXMGT003Supervise staff
SIFEMWK018Supervise mortuary operations

Qualifications

SIF40213Certificate IV in Embalming
SIF40125Certificate IV in Funeral Services
Assessor notes

What to look for

Evidence guide

Look for root cause analysis that goes beyond blaming the worker, genuine consultation recorded in the team's words, procedure changes written as controlled document text with must and will, and a training plan with sign-off points. The report must be concise and evidence-based, and the incident register must show owners and due dates for every action.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.