Simulated workplaceCAQA Everlasting Funeral Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SIFCAQA EverlastingSimulated workplace
Simulated workplace
Scenario · Transfers, Fleet and Ceremony Support

Take a first call and transfer the deceased into care

You are a transfer assistant on the evening first-call roster.

Entry2 to 3 hours8 tasks
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The situation

What has happened

At 7:40 pm Wattle Grove Aged Care phones to report that a resident, Mrs Dorothy Kruger, has died and the visiting doctor has certified the death. The on-call arranger has created the case in the funeral case register and dispatched you and Jordan Fairweather. The family are at the bedside and have asked for a short time with her before she is moved. The aged care home has advised no infection risk and no implanted devices, and the resident's dentures are in place. Transfer van 3 is on the depot apron. The mortuary assistant at Bayswater is expecting you before 9:30 pm.

Your brief. Complete a safe, respectful and fully documented transfer from the aged care home to the Bayswater mortuary. Every identification step, every item of personal effects and the handover must be recorded so that the chain of custody is unbroken from the bedside to the cool room.
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Tasks

Deliverables

  • Completed deceased transfer and identification form with both crew signatures and the handover signature
  • Updated funeral case register entry with transfer notes
  • Vehicle pre-start and post-transfer clean record
  • Reflection on family communication and the identification mismatch response

Documents to use

Systems to use

Funeral Case Register

The master record of every funeral from first call to final account, used by arrangers, the mortuary and the office.

Mortuary Care Register

Records every deceased person admitted to the Bayswater mortuary, the identification checks, the care given and the release.

Fleet and Equipment Register

Tracks the hearses, transfer vehicles, mourning cars, mortuary equipment, grounds plant and cremators, their inspections and service status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Funeral Services as at 10 September 2026.

SIFFFNL003Transfer coffins and caskets
SIFXWHS001Follow work health and safety procedures
SIFXWHS002Follow infection and contamination control procedures
SIFXIND002Work effectively in the funeral services industry
SIFXIND003Deal with grief responses

Qualifications

SIF20113Certificate II in Funeral Operations
Assessor notes

What to look for

Evidence guide

Look for both identification signatures, the tag number recorded, effects described by colour and type not material, and the arrival time within the refrigeration window. The reflection must show the student would stop and phone the arranger on a mismatch rather than proceed. Observe respectful language, correct PPE and a planned two-person lift.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.