Simulated workplaceCAQA Everlasting Funeral Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Mortuary and Embalming

Prepare Mrs Hollis for viewing

You are a mortuary assistant working under the Mortuary Manager.

Intermediate3 to 4 hours8 tasks
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The situation

What has happened

Margaret Hollis, aged 79, is in care at the Bayswater mortuary for a family viewing on Sunday afternoon at Ringwood and a burial on Monday. Priyanka Sharma completed the arterial embalming this morning and has asked you to complete the cleansing, dressing, cosmetics and encoffining with Chloe Brennan. The family have supplied a blue dress, a cardigan and reading glasses, and have asked that the wedding ring stay on. The arrangement record shows a lawn burial in a mid-range timber coffin. A splash exposure occurred in the theatre last week, so the Mortuary Manager wants every step of PPE and cleaning done by the book and recorded.

Your brief. Complete the preparation of Mrs Hollis to viewing standard, applying the infection control and care of the deceased policies at every step, record each stage in the mortuary care register, and leave the theatre, equipment and records in the condition the next case requires.
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Tasks

Deliverables

  • Mortuary care register entries for each stage with names
  • Coffin plate check record signed by two people
  • Sterilisation log and cleaning record for the theatre
  • Handover note to the funeral director

Documents to use

Systems to use

Mortuary Care Register

Records every deceased person admitted to the Bayswater mortuary, the identification checks, the care given and the release.

Funeral Case Register

The master record of every funeral from first call to final account, used by arrangers, the mortuary and the office.

WHS Incident and Hazard Register

Logs every injury, exposure, near miss, hazard, vehicle event and identification discrepancy with its investigation and corrective actions.

For trainers and assessors

Units of competency

Current on training.gov.au for the Funeral Services as at 10 September 2026.

SIFEMWK005Cleanse and disinfect deceased persons
SIFEMWK006Set facial features
SIFEMWK008Dress the deceased and apply cosmetics
SIFEMWK001Encoffin deceased persons
SIFEMWK002Clean and sterilise mortuary items and equipment
SIFXWHS002Follow infection and contamination control procedures

Qualifications

SIF30313Certificate III in Funeral Operations
SIF40213Certificate IV in Embalming
Assessor notes

What to look for

Evidence guide

Observe donning and doffing sequence, glove changes between tasks and the two-person plate check. The register must show each stage with the preparer's name and the final status. The handover note must be respectful and specific. Look for the sterilisation cycle recorded and waste correctly segregated. Any shortcut on PPE after last week's exposure is a not yet competent outcome.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.