Simulated workplaceCAQA Everlasting Funeral Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SIFCAQA EverlastingSimulated workplace
Simulated workplace
Scenario · Compliance, Records and Administration

Coordinate the repatriation of Mr Achterberg to Adelaide

You are a senior funeral arranger coordinating an interstate repatriation.

Advanced3 to 5 hours8 tasks
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The situation

What has happened

Robert Achterberg, aged 61, died in a workplace incident and the coroner released him on 11 September after autopsy. His wife Fiona wants him buried with his parents in Adelaide next week and a funeral director there, Glenelg Bay Funerals, will receive him. Airline carriage requires a hermetically sealed coffin inside a transport case, an embalming certificate and the documentation the receiving state requires. Priyanka Sharma is embalming the autopsied case today. The family are distressed by the coronial process and have asked for a clear written quote before anything is booked. Lin Zhao wants every step recorded in the case register for the audit.

Your brief. Plan and coordinate the repatriation end to end: confirm the receiving funeral director and documentation, order the sealed coffin and transport case, coordinate the embalming certificate and flight, and produce an itemised quote and a case record that show the family and an auditor exactly what was done and when.
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Tasks

Deliverables

  • Repatriation document checklist with the source of each document
  • Purchase order records for the sealed coffin and transport case
  • Itemised quote with the family's written approval
  • Funeral case register entries for each step
  • Family timeline letter

Documents to use

Systems to use

Funeral Case Register

The master record of every funeral from first call to final account, used by arrangers, the mortuary and the office.

Mortuary Care Register

Records every deceased person admitted to the Bayswater mortuary, the identification checks, the care given and the release.

Fleet and Equipment Register

Tracks the hearses, transfer vehicles, mourning cars, mortuary equipment, grounds plant and cremators, their inspections and service status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Funeral Services as at 10 September 2026.

SIFFFNL006Arrange intrastate and interstate repatriations
SIFXADQ001Control and order goods
SIFXCSS004Coordinate interaction with clients
SIFXIND003Deal with grief responses

Qualifications

SIF40125Certificate IV in Funeral Services
Assessor notes

What to look for

Evidence guide

The document checklist must include the coronial release, the embalming certificate, the sealed coffin requirement and the receiving state's burial documentation. The quote must be approved before the flight is booked. Look for accurate sequencing, identification checks at each handover, and a family letter that is clear and compassionate without jargon. The case register must be complete enough for an auditor to follow.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.