Simulated workplaceCAQA Everlasting Funeral Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SIFCAQA EverlastingSimulated workplace
Simulated workplace
Department

Transfers, Fleet and Ceremony Support

Runs the 24-hour first-call transfer service, drives hearses and mourning cars, maintains the vehicle and equipment fleet, and provides bearers and ceremony support on the day of every funeral. Owns manual handling safety, vehicle presentation and the fleet register.

Fleet and Transfers Coordinator10 staff
Home/Departments/Transfers, Fleet and Ceremony Support
Responsibilities

What the team is accountable for

  • Respond to first calls and transfer the deceased into care
  • Verify identification at every handover
  • Inspect, clean and maintain hearses, transfer vehicles and equipment
  • Carry, load and place coffins safely as a bearer team
  • Support the funeral director on the day of service
Performance measures

How we know it is working

96%
First-call response within 2 hours
100%
Vehicle pre-start checks completed
1 this year
Manual handling injuries
People

Who works here

JF

Jordan Fairweather

Fleet and Transfers Coordinator

Coordinates the 24-hour transfer roster, the bearer team and the eleven-vehicle fleet, after six years as a transfer driver and bearer.