Compliance, Records and Administration
Keeps the permanent registers, manages document control, permits, pre-need trust records, invoicing, rostering and the quality system. Runs internal audits, incident follow-up and staff training records so that the business can show a regulator or family exactly what happened and when.
What the team is accountable for
- Maintain the permanent cremation, interment and case registers
- Control policies, procedures, forms and templates
- Manage permits, registrations and licence conditions
- Run internal audits and close out incidents
- Maintain training, vaccination and induction records
How we know it is working
Who works here
Lin Zhao
Keeps the permanent registers, the document control system and the audit program, and has led compliance for the business since 2019.
Where the work is recorded
Funeral Case Register
The master record of every funeral from first call to final account, used by arrangers, the mortuary and the office.
WHS Incident and Hazard Register
Logs every injury, exposure, near miss, hazard, vehicle event and identification discrepancy with its investigation and corrective actions.
Mortuary Care Register
Records every deceased person admitted to the Bayswater mortuary, the identification checks, the care given and the release.